Website Terms of Use

1. About this website

Ecosource Trade is operated by Ecosource Limited, New Zealand.

The website provides information and functionality relating to promotional merchandise, including:

• products
• product specifications
• branding options
• sustainability information
• product carbon information where available
• educational resources
• trade account functionality
• quotations
• ordering functionality
• other services made available from time to time

Some website functionality may only be available to approved trade customers.

2. Trade access

Ecosource Trade is primarily a business-to-business platform.

Certain information, including trade pricing and account functionality, may require an approved trade account and login.

Ecosource may approve, decline, suspend or review access to trade-account features in accordance with its applicable account requirements and terms.

You must provide accurate information when applying for or using a trade account.

3. Your account

If you have an Ecosource Trade account, you are responsible for maintaining the confidentiality of your login credentials.

You must not knowingly allow unauthorised persons to access restricted trade information through your account.

Please contact Ecosource if you believe your account or login credentials have been compromised.

4. Website information

We work to make product and website information useful and accurate.

Promotional merchandise, however, is a constantly changing product environment.

Products, colours, materials, packaging, stock, specifications, branding options, certifications and other information can change.

Website information may therefore be updated, corrected or removed from time to time.

If a particular specification or characteristic is essential to your project, please confirm it with Ecosource before placing your order.

5. Product images

Product photographs and visual representations are provided to help customers understand the products available.

Actual products may vary slightly from images due to matters such as:

• photography
• lighting
• screen settings
• production variations
• material variations
• product updates
• colour reproduction

Product images should therefore be considered together with the applicable product specifications and confirmed order information.

6. Stock information

Where stock information is displayed, it is intended to provide useful availability information based on the data available to Ecosource.

Stock levels can change quickly and may be affected by orders, reservations, supplier updates or system synchronisation.

Displayed stock does not constitute a guarantee that the quantity will remain available until the order has been confirmed and allocated.

7. Pricing

Trade pricing may be available only to logged-in approved trade customers.

Prices displayed on the website may depend on factors including:

• quantity
• market
• currency
• product
• branding
• freight
• taxes
• other order requirements

Website pricing should be read together with the applicable quotation, order confirmation and Terms & Conditions of Trade.

If there is an obvious website pricing error, please contact Ecosource so it can be reviewed before the order proceeds.

8. Branding information

Branding methods, positions, maximum branding areas and other decoration information vary between products.

The options displayed for a product are based on the product-specific information available to Ecosource.

Final branding suitability may depend on the artwork, product, quantity and production requirements.

9. Sustainability information

Sustainability terminology can have specific meanings and should be interpreted in context.

Product materials, recycled-content claims, certifications and other environmental information should not be expanded beyond what the underlying product information supports.

10. Product carbon information

Where product carbon footprint information is displayed, it should be interpreted within the scope, methodology, data and assumptions applicable to that calculation.

A carbon footprint is not a general sustainability score.

11. Calculators, tools & estimates

Ecosource Trade may provide calculators, estimators or other tools designed to assist customers.

Outputs generated by these tools may depend on the information entered, available product data, assumptions and the purpose of the particular tool.

Unless expressly confirmed otherwise, tool outputs should be treated as informational or indicative rather than as a final contractual quotation or guarantee.

If a calculation is important to an order or client commitment, please confirm the relevant information with Ecosource.

12. Educational content

Ecosource provides educational information through areas such as:

• the Branding Guide
• sustainability resources
• Material Guides
• The Eco Edit
• articles
• FAQs
• other educational content

This content is intended to make promotional merchandise, branding and sustainability information easier to understand.

It is general information and should not automatically be treated as legal, regulatory, environmental, financial or other professional advice.

Where a particular regulatory or compliance requirement applies to your organisation or customer, appropriate professional advice may be required.

13. Downloads & resources

Ecosource may make catalogues, product information, sales resources, guides, images, documents or other downloadable materials available through the website.

Access to a resource does not automatically transfer ownership of the underlying intellectual property.

Resources may be used for legitimate business purposes connected with sourcing, presenting or selling Ecosource products, subject to any restrictions accompanying the particular resource.

14. Intellectual property

Unless otherwise indicated, the Ecosource website and its original content, design, graphics, copy, functionality and branding are owned by or licensed to Ecosource.

This does not mean Ecosource claims ownership of customer artwork, customer logos or third-party intellectual property displayed in connection with products or orders.

You must not reproduce, republish, sell, systematically extract or commercially exploit protected Ecosource website content outside permitted business use without appropriate permission.

15. Customer artwork & trademarks

Logos, artwork and other materials supplied by customers remain subject to the rights of their respective owners.

By supplying artwork to Ecosource for an order, you confirm that you have the necessary authority or permission for Ecosource and relevant production providers to reproduce it for that purpose.

16. Acceptable use

You must not knowingly use the Ecosource Trade website to:

• break applicable law
• interfere with the website's operation or security
• attempt unauthorised access to accounts, systems or restricted information
• distribute malicious software
• impersonate another person or organisation
• use another customer's account without authority
• scrape, harvest or systematically extract restricted website data without permission
• use website functionality in a way intended to disrupt or damage Ecosource or other users

17. Automated access & data

Ecosource may provide approved API or other data-access services separately.

The availability of information on the public or trade website does not automatically grant permission to scrape or systematically extract that information.

Customers requiring structured product data or system integration should contact Ecosource about approved access options.

18. Third-party links

The website may contain links to third-party websites, platforms or resources.

These are provided where they may be useful.

Ecosource does not control independent third-party websites and is not responsible for their content, availability, security or privacy practices.

Accessing an external website is subject to that provider's own terms and policies.

19. Website availability

We aim to keep Ecosource Trade available and functioning reliably.

However, uninterrupted or error-free availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, updates, technical problems, third-party services or circumstances outside our reasonable control.

Website functionality may also change as Ecosource develops the platform.

20. Errors & corrections

Despite reasonable efforts, website content may occasionally contain errors, omissions or outdated information.

Ecosource may correct or update website information when an issue is identified.

If you notice something that doesn't look right, please tell us.

21. Website security

You must not attempt to circumvent website security, access restricted systems without authorisation or interfere with the operation of Ecosource Trade.

Ecosource may restrict or suspend access where reasonably necessary to protect the website, its users, accounts or systems.

22. Privacy

Use of Ecosource Trade may involve the collection and processing of personal information.

Please read our Privacy Policy for information about how personal information is handled.

23. Orders & commercial terms

These Website Terms of Use govern use of the website.

They do not replace our Terms & Conditions of Trade.

Quotations, orders, product supply, payment, cancellations, claims and other commercial matters are subject to the applicable terms governing the transaction.

24. Liability

To the extent permitted by applicable law, Ecosource is not responsible for loss arising solely from reliance on general website information where that information has not been confirmed for the particular order or purpose.

Nothing in these Website Terms is intended to exclude, restrict or modify rights or obligations that cannot lawfully be excluded, restricted or modified.

25. Changes to these terms

Ecosource may update these Website Terms of Use from time to time to reflect changes to the website, services, business operations or applicable requirements.

The current version will be published on this page.

Last updated: August 2026

26. Contact

Have a question about Ecosource Trade or something you've seen on the website?