Privacy Policy

1. Who we are

Ecosource Trade is operated by Ecosource Limited, New Zealand.

References to “Ecosource”, “we”, “us” or “our” in this policy mean Ecosource Limited.

This policy applies to personal information we collect in connection with Ecosource Trade and our related business activities.

2. What information we may collect

Depending on how you interact with Ecosource, we may collect information such as:

• your name
• business or company name
• email address
• telephone number
• billing and delivery information
• country and market
• trade account information
• quotation and order information
• communications with us
• artwork and files you upload or send to us
• product enquiries and preferences
• payment-related information
• marketing preferences
• website usage and technical information
• other information you choose to provide

We aim to collect only information reasonably required for our business activities and the services we provide.

3. How we collect information

We may collect personal information when you:

We may also receive relevant information from suppliers, freight providers, payment providers and other parties involved in fulfilling an order or providing our services.

4. Why we use your information

We may use personal information to:

• manage trade accounts
• assess trade account applications
• respond to enquiries
• prepare quotations
• process and manage orders
• arrange branding and production
• communicate about artwork and approvals
• process payments and maintain financial records
• arrange freight and delivery
• provide customer service
• investigate claims or order issues
• maintain and improve our website and services
• protect the security of our systems and accounts
• comply with legal, tax and regulatory requirements
• send marketing communications where permitted
• carry out other activities reasonably connected with operating Ecosource

5. Trade accounts

When you apply for a trade account, we collect information required to assess and administer the application.

This may include information about the applicant, business, location and nature of the business.

Approval of a trade account is subject to Ecosource's account requirements.

We may retain information associated with approved accounts and relevant business records for legitimate operational, financial and legal purposes.

6. Artwork & uploaded files

Customers may upload or send artwork, logos, purchase orders and other documents in connection with quotations and orders.

These files may contain names, contact details or other personal information.

We use uploaded files for purposes connected with the customer's request or order, including artwork preparation, proofing, production and order administration.

Files may need to be shared with relevant production partners or suppliers where necessary to complete the requested branding or manufacture.

We do not acquire ownership of a customer's logo or artwork simply because it is supplied to us.

7. Payments

Where online payment facilities are available, payments may be processed through third-party payment providers.

Ecosource does not necessarily receive or store complete payment-card information where that information is entered directly into a payment provider's secure system.

The payment provider's own privacy and security terms may also apply.

8. Who we may share information with

We do not sell personal information.

We may disclose relevant information where reasonably necessary to:

• suppliers and manufacturers
• branding and production providers
• freight and logistics providers
• payment processors
• technology and hosting providers
• professional advisers
• accounting and financial service providers
• marketing or communications providers
• government or regulatory authorities where required by law
• other service providers involved in operating Ecosource or fulfilling an order

We aim to disclose only the information reasonably required for the relevant purpose.

9. International processing

Ecosource operates internationally and works with suppliers and service providers in different countries.

This means personal information may sometimes be disclosed to or processed by organisations located outside New Zealand.

Where this occurs, we will handle the information in accordance with applicable privacy requirements and take reasonable steps appropriate to the circumstances.

International order fulfilment may also require information such as recipient names, addresses and contact details to be supplied to overseas manufacturers, distributors, freight providers or other parties involved in delivery.

10. Website information & cookies

Like many websites, Ecosource Trade may use cookies and similar technologies to help the website function, maintain sessions, understand website usage, improve performance and support relevant marketing activities.

Depending on the technologies enabled on the website, information collected may include:

• browser type
• device information
• pages visited
• approximate location derived from technical information
• referring pages
• interactions with the website
• other technical information

Some cookies may be necessary for website functionality, while others may support analytics or marketing.

Where required, appropriate choices or consent mechanisms should be provided.

11. Marketing communications

Where permitted, Ecosource may send customers and subscribers information about products, resources, services, promotions and other relevant Ecosource updates.

You can unsubscribe from marketing emails using the unsubscribe option provided in the communication.

Unsubscribing from marketing does not prevent us from sending operational communications relating to an account, quotation, order, invoice or other existing business relationship.

12. How we protect information

We take reasonable safeguards to protect personal information against loss, unauthorised access, misuse, disclosure or alteration.

No online system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information and our systems.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact Ecosource if they believe their account has been accessed without authorisation.

13. How long we keep information

We retain personal information only for as long as reasonably required for the purposes for which it was collected, our legitimate business requirements and applicable legal, accounting and tax obligations.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it where appropriate.

14. Accessing or correcting your information

Subject to applicable law, you may request access to personal information Ecosource holds about you and request correction of information you believe is inaccurate.

We may need to verify your identity before processing certain privacy requests.

To make a privacy request, please contact Ecosource using the details on our Contact page.

15. Privacy concerns

If you have a concern about how Ecosource has handled your personal information, please contact us first so we can investigate the issue.

You may also have the right to raise a privacy concern with the relevant privacy regulator.

16. Third-party websites

Our website may contain links to websites or services operated by other organisations.

Ecosource is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing the applicable privacy policy when providing personal information to another organisation.

17. Children

Ecosource Trade is a business-to-business service and is not intended for use by children.

We do not knowingly seek to collect personal information from children through trade account applications.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technologies or legal requirements.

The latest version will be published on this page with the applicable update date.