Last updated: August 2026
Ecosource Rewards is a loyalty programme offered by Ecosource Limited to approved Ecosource trade accounts. By earning or redeeming Ecosource Credit, you agree to these terms.
For a plain-English summary of how the programme works, see the Ecosource Rewards overview.
1. Eligibility
Ecosource Rewards is available to approved Ecosource trade accounts in good standing. Rewards are held at trade-account level, not at individual user level, and all users on an account share the same balance.
Public visitors, pending applications, declined applications and suspended accounts cannot earn or redeem Ecosource Credit.
Ecosource may exclude an account, order type, product or promotion from the programme where reasonably necessary.
2. Ecosource Credit
Rewards are issued as Ecosource Credit in the trading currency of the account. Credit is recorded as a running balance against your account and is applied as a discount against eligible orders.
Ecosource Credit is not money, not a deposit, not a gift card and not a financial product.
3. Qualifying spend
Qualifying spend is the paid product and branding value of an order, excluding freight, taxes (including GST), duties, surcharges and any amount paid using Ecosource Credit or sample credits.
Spend qualifies only once payment has been received and the order is confirmed. Unpaid, cancelled or refunded orders do not qualify.
4. Purchase earning
Approved accounts earn $1 Ecosource Credit for every $100 of qualifying paid spend, in the currency of the order.
Earning is calculated on the order's qualifying value and is credited after payment is confirmed.
5. Online order and sample bonuses
Bonus credit is issued for orders placed through the Ecosource Trade website:
- Online product order — +$2 Ecosource Credit
- Online sample order — +$1 Ecosource Credit
Bonuses apply to online self-service orders only. Orders placed by email, phone or other offline channels do not attract the online bonus.
6. Learn & Earn
Learn & Earn issues $0.50 Ecosource Credit when an approved account engages with eligible content, including blog articles, Better Materials guides, certification resources, sales flyers, catalogues and other approved Resources content.
Reading rewards require genuine engagement: content must be actively viewed for a minimum time and read to a minimum depth. Download rewards are issued only when the file is actually served through the Ecosource Trade website.
Engagement is measured by Ecosource and its systems, and Ecosource's records are final.
Eligible content, reward values and engagement thresholds may change from time to time.
7. Milestone rewards
Milestone bonuses are issued as an account's qualifying spend reaches published thresholds:
- $5,000 — +$50
- $10,000 — +$75
- $25,000 — +$150
- $50,000 — +$350
- $75,000 — +$500
- $100,000 — +$750
Milestones are cumulative as the account progresses, are measured against a rolling 12-month qualifying spend window, and each milestone can be issued once per window.
Milestone thresholds and bonus values are set per currency and may be adjusted for future periods.
8. Once-per-content restriction
Learn & Earn credit is issued once per eligible item per trade account. Revisiting, re-downloading or viewing the same item under a different user on the same account does not issue further credit.
9. Daily Learn & Earn cap
A daily cap applies to the total Learn & Earn credit an account can earn in a single day. Engagement beyond the cap does not issue credit, and capped items may be earned on a later day while they remain eligible.
The cap is set per currency and may be adjusted from time to time.
10. Credit expiry
Ecosource Credit expires 12 months after it is issued unless stated otherwise at the time of issue.
Credit is applied oldest-first at checkout, so the credit closest to expiry is used first. Expired credit is removed from the balance and cannot be reinstated.
11. Redemption
Ecosource Credit may be applied to eligible product orders and sample orders at checkout, up to the available balance and any published limits.
Credit is applied to the product and branding value of an order and cannot be applied to taxes, duties or freight.
Credit applied to an order is held while payment is completed. If the order is not completed, the held credit is returned to the balance.
12. No cash value
Ecosource Credit has no cash value, cannot be redeemed for cash, and cannot be refunded, exchanged or paid out on account closure.
13. Non-transferability
Ecosource Credit belongs to the trade account it was issued to and cannot be sold, transferred, assigned or pooled with another account.
Where accounts are merged or restructured, Ecosource may transfer balances at its discretion.
14. No currency conversion
Credit is earned, held and redeemed in the same currency. Balances are never converted between NZD, AUD or USD, and credit earned in one currency cannot be applied to an order placed in another.
15. Refunds, cancellations and reversals
Where an order is cancelled, refunded, reversed or charged back, Ecosource may reverse any credit earned on that order, including online bonuses and any milestone bonus triggered by that spend.
Where credit was redeemed against a cancelled or refunded order, Ecosource will return the credit to the account balance with its original expiry date, or reverse the discount, as appropriate.
If a reversal creates a negative balance, no further credit may be redeemed until the balance returns to zero or above.
16. Programme pause
Ecosource may pause new earning under the programme at any time, in one or more currencies.
Pausing stops new purchase earning, online bonuses, milestone issuance and Learn & Earn. Existing balances remain valid and can still be applied at checkout, subject to expiry.
17. Abuse and fraud
The programme is intended to reward genuine trade activity and genuine engagement with Ecosource content.
Ecosource may withhold, adjust or cancel credit, and may remove an account from the programme, where it reasonably considers there has been:
- artificial, automated or simulated engagement with Learn & Earn content
- orders placed, split or cancelled primarily to generate rewards
- misuse of accounts, logins or website functionality
- fraudulent, unlawful or bad-faith activity
18. Account suspension or closure
If a trade account is suspended, declined or closed, earning and redemption stop immediately and any unused Ecosource Credit is forfeited.
Where an account is later reinstated, Ecosource may, at its discretion, restore an unexpired balance.
19. Changes and termination
Ecosource may change earning rates, bonuses, milestones, eligible content, caps, expiry periods and these terms at any time, and may end the programme.
Where the programme is ended, Ecosource will give reasonable notice of the date by which unexpired credit must be used.
Changes apply from the date they are published on this page.
20. Relationship with Sample Credits
Ecosource Rewards is separate from the Sample Policy sample credit, which credits the sample product cost against a qualifying order placed within 30 days.
Sample credits are applied first at checkout, then Ecosource Credit. Amounts covered by either credit are not qualifying spend and do not earn further rewards.
21. General
Ecosource's records of balances, earning and redemption are final in the absence of manifest error.
These terms operate alongside our Terms & Conditions of Trade, Sample Policy and Website Terms of Use.
Questions about Ecosource Rewards can be sent to hello@ecosourcetrade.com.